Frequently Asked Questions

New Clients FAQ

I already have an accountant / auditor who looks after my year end and personal income taxes. Can I keep using them for these services?
Absolutely. We work with many other accountants and auditors and for them we make everyone’s life easier. We can liaise directly with the year end accountant/auditor to deal with any accounting questions they have which stops the business owner getting dragged into trying to answer year end queries.

Many of our referrals come from other accountants who have experienced the Solve approach.

Payroll FAQ

I’m not receiving my payslip. What should I do?
Firstly, check your Junk or Spam folder in your email – sometimes the payslips default to these folders.

If the payslips are not in either of the above, please ensure that your employer has provided us the correct email address for you to receive payslips to. Please speak directly to your manager and get him/her to email in to with the correct email address for you.

A member of the team will pick the email up there and will get you sent your payslip as soon as possible.

Solve Outsource,
Unit 10, Block 8, Blanchardstown Corporate Park,
Blanchardstown, Dublin 15. D15 EKC2
+353 (0) 1 54 45 375

Solve Outsource is a registered tax agent with the both the Irish Revenue and HM Revenue & Customs in the UK. Solve takes every measure to ensure security and confidentiality with round the clock backup and firewall protected servers.

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